Highland Retreats

07970 153 980 - This email address is being protected from spambots. You need JavaScript enabled to view it.

Booking Terms and Conditions

In these booking conditions, 'you' and 'your' means everyone named on the booking form (including anyone who is added or replaced at a later date). 'We', 'us' and 'our' means Holme Park Highland Retreats Limited of Charter House, Stansfield Street, Nelson, Lancashire, BB9 9XY. All references to Highland Retreats are to mean Holme Park Highland Retreats Limited.

 

Before booking through us, please read these conditions carefully and all the other information relevant to your booking, including:

  • the property rental conditions (which means all information in any specific conditions or restrictions set out in the brochure or website description of your chosen property or properties); and
  • the "Important information" section of the brochure, the website or other publication we tell you about.

We arrange bookings as agent of the owners of the accommodation ("owner"). When you book a property with us acting as agent for the owner, you are actually entering into a contract with the owner.

As we act as agents when taking your booking, we accept no legal responsibility for any contract you enter into for accommodation or for the acts or neglect of any owner or other person connected with your booking.

1 Making your booking

All bookings depend on the property being available. You as the person in charge of the party (the party leader) must be at least 18 years old at the time of booking. All other members of the party must authorise you to make the booking on the basis of these conditions. By making the booking, you confirm that you are authorised to make the booking and that all other members of the party agree that the booking will be governed by these conditions. You are responsible for making all payments due to us.

As long as the property is available and we have received all the relevant payments, we will give you written confirmation (see below) as soon as reasonably possible. This confirmation will show your booking details and the amount you still owe for the booking. Your binding contract with the owner will begin when we issue the written confirmation. For bookings made within 14 days of the departure date, you will have a binding contract with the owner when we give spoken confirmation of your booking to you or your travel agent and you have made the appropriate payments to us or your travel agent. If we pay the deposit into our bank account, it will not mean we accept a booking.

We will give you written confirmation either by post or by email. If you book with us online, we will acknowledge that we have received your booking and then send you confirmation by email. If you book by post or phone, we will send your confirmation to you by post unless you tell us at the time of booking that you would prefer it to be provided by email. It is your responsibility to check your emails regularly and to let us know about any change to your email address.

We, on behalf of the owner, have the right to refuse any booking before we send you your written confirmation. If we do this, we will tell you in writing and promptly refund any money that you have paid to us. In this case, neither we nor the owner will have any legal responsibility to you.

As soon as you receive your confirmation, you must check the details carefully. If anything is not correct, you should tell us immediately. If you book through a travel agent, we will send your confirmation and all other documents to your travel agent.

 

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"Escape to the big country"

07970 153 980
This email address is being protected from spambots. You need JavaScript enabled to view it.

 

Unit 4, Ben Nevis Way,
Glen Nevis Industrial Estate,
Fort William, PH33 6RX

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